We have been in business since 1999 and it is rare and unusual for our high quality products to be returned.
If you desire to return a product, please understand the following guidelines:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless it it determined to be a manufacturer defect.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
~ Gift cards
~ Downloadable software products
~ DVD Training Courses and Manuals
~ Any items purchased wholesale or as part of the Teacher Discount Program
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
~ Items with obvious signs of use
~ Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 8640 University City Blvd A3-309, Charlotte NC 28213 USA
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 8640 University City Blvd A3-309 Charlotte NC 28213 USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund (including the actual shipping cost of a FREE SHIPPING offer).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note to International Orders:
By law we are required to put the full amount of the order (less discounts) on all customs forms. You have paid us for product and shipping only. You may be invoiced separately by your government for additional taxes and/or customs fees.
As a final note: Since returns are so rare for us, we try to be accommodating and treat you as we would wish to be treated - with fairness and integrity.